Typic Hotels Strengthens Guest Security Against WhatsApp Impersonation Scams

At Typic Hotels, the safety and trust of our guests are our highest priorities. For this reason, we have sent an informational notice to guests with active reservations at our hotels to raise awareness of potential identity impersonation attempts via WhatsApp.

A Preventive Notice to Protect Our Guests

In recent months, fraudulent campaigns have been identified in which cybercriminals use messaging applications such as WhatsApp while pretending to represent hotels or businesses within the travel industry. Their objective is typically to request payments, obtain bank card details, or collect personal information through fraudulent messages and links.

We would like to reassure our guests that this communication is purely preventive and reflects our ongoing commitment to protecting our customers. Its purpose is to help prevent identity impersonation attempts and ensure that our guests do not fall victim to scams.

What Should You Do?

If you receive an unexpected WhatsApp message asking you to:

Make an additional payment.
Confirm or provide personal information.
Share your bank account or payment card details.
Click on a link to complete or verify your reservation.

Our advice is simple:

Do not click on any links.
Do not reply to the message.
Do not provide any personal or banking information.
Do not make any payment requested through WhatsApp.

Messages of this nature may form part of a phishing or identity fraud attempt.

Your Reservation Remains Valid

We would like to reassure all guests that their reservations remain active and valid under the conditions originally confirmed.

This notice does not indicate any issue with your reservation and requires no action on your part. It has been issued solely as a precautionary measure to help guests recognise and avoid potential fraudulent communications.

Important Information About Payments

To help you identify suspicious requests, we would like to remind you of our payment policies:

Typic Hotels will never request full payment in advance.
For Non-Refundable bookings, only the first night's stay is charged as a reservation guarantee.
Flexible bookings do not require any advance payment.

If you receive a payment request that does not match these conditions, please treat it with caution and verify the information using our official contact channels.

Check the Status of Your Reservation

You can check the status of your booking at any time through the Online Check-in section on our official website. Simply enter your booking reference and arrival date to view your reservation details.

Always Use Official Communication Channels

If you have any questions regarding your reservation, please contact us only through the official Typic Hotels communication channels:

The contact details included in your booking confirmation.
Our official website: www.typichotels.com.
The telephone numbers and email addresses published on our official website.

If you believe you have received a fraudulent message relating to your reservation, do not reply. Instead, please contact our team so that we can verify its authenticity.

Our Commitment to Your Security

At Typic Hotels, we are committed to protecting our guests throughout every stage of their journey, not only during their stay but also in all communications relating to their reservation.

Prevention remains one of the most effective ways to combat online fraud. By sharing this information proactively, we hope to help our guests recognise identity impersonation attempts and reinforce the importance of using only our official communication channels.

We sincerely appreciate the trust our guests place in Typic Hotels and will continue to implement measures that provide a safe, transparent and reliable experience.